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Passengers can purchase paper tickets with a 2D code at one of the stationary customer service points. The current list of points is available on the passenger portal page. Paper tickets contain a 2D code that must be brought close to the scanner located under the touchscreen of the validator inside the vehicle.

A passenger does not need to have a customer account to use a SKK card or payment card in the ticket system. The customer account allows the passenger to access all information regarding their ticket IDs, ticket history or discounts.

A customer account in the ticketing system is an individual account available in the passenger portal. With the help of the customer account, the passenger has the opportunity to:
a. Account Management
- data editing
- Deleting your account
b. Manage your ticket IDs
- verify the list of ticket identifiers added to the passenger's account (SKK cards, payment cards)
- add a new payment card as a ticket ID
c. Manage tickets assigned to your account
- verify the history of purchased tickets,
- buy a season ticket
- file a complaint about a previously purchased ticket
d. Managing your tax credits
- verify the relief you have
- change the status of the discount in the ticket system

A contactless payment card in the form of a physical card issued by a bank may be an identifier for single-ride, timed and periodic tickets in the ticketing system. The Passenger Portal allows you to add a Payment Card to your customer account as a ticket ID.

Purchasing a ticket using a payment card can be made at the validating machines located in PGK Suwałki vehicles and the passenger portal.

A passenger with a personalized SKK card can buy season tickets at one of the stationary points of sale. The current list of points is available on the passenger portal page. A season ticket can also be purchased in the passenger portal. In this case, it is necessary to have a customer account. The condition for assigning the SKK Card to the customer's account is that the passenger uses the same e-mail address that was provided during the personalization of the card.

Introduction
The SKK Card (Suwałki Communication Card) is a contactless card issued by PGK Suwałki, which is an identifier for season tickets in the ticket system.

How to get a SKK card?
In order to purchase a SKK card, you need to report to the Passenger Service Point of PGK Suwałki (82 Sejneńska Street, 16-400 Suwałki) and fill in the application. After obtaining the SKK card, a notification will be sent to the e-mail address indicated by the passenger. The SKK card must be collected in person.

Complaints, issuing duplicate cards
Complaints related to the functioning of the SKK card and applications for the issuance of duplicate cards (due to their loss, destruction, etc.) should be submitted at the Passenger Service Point of PGK Suwałki (82 Sejneńska Street, 16-400 Suwałki).

Update data
Changing the name is associated with the need to replace the card with a new one. If the old card has no damage and is working properly, the new card will be issued free of charge. Return of the old card is required.